INSTEON 2635-222 Owner's Manual download pdf (Page 26)

Troubleshooting

The connected appliance turned on by itself

There must be a device in your INSTEON network that is unexpectedly linked to the On/Off Module

Try this:

• Use software to examine the On/Off Module’s links. If you can identify the stray controller, remove the link.

• If you are unable to identify the unexpected controller, perform a factory reset on the On/Off Module. This

will remove all links from the module’s database but will also require that you recongure the device’s

scenes and properties.

Using a controller, On/Off Module will turn off but not turn on

Most likely, the On/Off Module was linked to the controller with the load set to Off

Try this:

• Make sure the On/Off Module’s connected load is on and then re-link the device to your INSTEON

controller. This link will overwrite the previous “off” link.

On/Off Module does not respond to button taps or controller links

A power surge or excessive powerline noise may have caused the module to unexpectedly stop responding.

Try this:

• Unplug On/Off Module for 10 seconds and then reconnect the device to power. Test the local buttons to

see if the load will turn on or off.

• While unusual, On/Off Module may require a factory reset to restore normal operation. Follow the

procedure outlined in the Programming Wheel to reset the device to factory settings. You will be required to

recongure the device’s scenes and properties after the reset.

When using the connected load’s switch, the load does not turn on

Your load may not be receiving power if the On/Off Module is off.

Try this:

• Use the buttons on the side of the On/Off Module to turn on the connected device. Remember, if the

connected load is turned off using its own switch, On/Off Module is unable to control the device.

• If your connected load is a lamp, check the bulb. It is possible that your light bulb needs to be replaced.

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INSTEON 2635-222 Owner's Manual Page 26