INSTEON 2420M User Manual download pdf (Page 2)

11. TROUBLESHOOTING

Symptom Resolution

Sensor won’t link to

responders

Move a dual-band INSTEON device (e.g.

Access Point) closer to the Motion Sensor

Sensor won’t

control linked

responders

a) Make sure LED flashes to confirm it has

power and is sensing motion

b) Sensor is in night-only mode (and it is “day”)

c) Move a dual-band INSTEON device (e.g.

Access Point) closer to the Motion Sensor

d) Sensor is in its 1 minute countdown

LED flashing rapidly

after motion is

detected

Sensor did not receive an acknowledgement

from one or more linked devices. If this occurs

repeatedly you may need to move a dual-band

INSTEON device closer to the Sensor or you

may need to unlink a device which is no longer

in use in your home. If the INSTEON

responders are no longer available, you may

either use a software application or perform a

factory reset to remove the unwanted links.

LED not flashing

upon motion

a) You may need to wait up to 8 seconds to

see the flash

b) Battery may need to be replaced

Not sensing motion a) Light detected and unit is in night-only mode

b) Motion Sensor Aimed too low

c) Temperature too high, or low (sensor needs

to be able to distinguish between what is

being sensed and its surroundings

d) See Locating Tips section

LED is double

flashing upon

motion

Low battery warning, replace with fresh battery

TECHNICAL SUPPORT

Skylink has contracted with Smarthome for support of the INSTEON

Motion Sensor. Customers should contact Smarthome for technical

support.

1. www.smarthome.com

(product page, help desk, wiki, live chat)

2. email at support@smarthome.com

3. 1-800-SMARTHOME (800-762-7846)

8. REMOVE CONTROL OF INSTEON

UNLINKING FROM INSTEON RESPONDERS

1. Press & hold the Set button on Sensor for 5 seconds (until red LED

behind sensor lens begins blinking) and release

2. Press & hold the Set button on Sensor for an additional 5 seconds

(until the LED changes its blink pattern – it will now be on longer

than off)

3. Press & hold set button on INSTEON responder you would like to

unlink (until its LED blinks)

4. Motion Sensor’s LED will stop blinking (if not try step 3 again)

5. Test by tapping the Sensor’s set button. Taps should no longer

control the unlinked device.

14. CUSTOMER SERVICE

RETURN UNIT TO FACTORY SETTINGS

1. If possible, unlink from all responders before proceeding

2. Remove battery

3. Wait 15 seconds

4. While pressing & holding the Set button, re-attach the battery and

continue holding the Set button

5. After around 2 seconds, the LED will turn on and stay on for about 3

seconds. Once the LED turns off, release the Set button

12. FACTORY RESET

P/N. 2420M Rev.0101208

BEST LOCATIONS

Select a detector location that will provide the coverage required while

keeping in mind the following potential problems:

1. Reflective Surfaces

- Do not aim the detector at reflective surfaces

such as mirrors or windows as this may distort the coverage pattern

or reflect sunlight directly onto the detector.

2. Air Flow

- Avoid locations that are subject to direct high air flow such

as near an air duct outlet.

3. Moisture

- Do not locate the detector near sources of steam or oil.

4. Sunlight

- Do not aim the detector such that it will receive direct or

reflected (mirror) sunlight.

5. Obstruction

- Do not limit the coverage by large objects within the

detection area such as plants or filing cabinets.

6. Pet Rejection

- Do not aim the detector at a stairway which a pet has

access to and do not place furniture or objects higher than 3 ft / 0.9

m, which a pet can climb onto (e.g. a cat on a couch), closer than 6 ft

/1.8 m to the detector.

7. Fireplace

- Do not locate the detector near a fireplace due to the light

and heat.

8. Snow or Ice

– Snow or ice on the Fresnel lens may interfere with

Motion Sensor’s ability to detect motion.

9. Dirt

– Dirt on the Fresnel lens may interfere with Motion Sensor’s

ability to detect motion.

10. LOCATING TIPS

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions: (1) This device may not cause harmful

interference, and (2) This device must accept any interference received,

including interference that may cause undesired operation.

WARNING

Changes or modifications to this unit voids the user’s authority to operate

this product and the manufacturer’s warranty

13. FCC

9. DETECTING ARE

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